Returns and Exchanges

What Items Are Eligible For Return?

For everyone's health and safety we cannot accept returns on Ice / Heat Packs, VieVision Mirrors, or Underwear.

We’re happy to accept returns on all other products, in their original and unopened packaging, within 30 days of purchase. Reimbursement will initiate after the return is received.

Please note:  For all U.S. orders, Original shipping and handling charges are not refundable, however, if your item qualifies for return,  the return shipping is on us!

Please contact us at hello@nyssacare.com, using our customer service portal or connecting with us via chat.

What If I Need A Different Size?

Due to health and safety reasons, we cannot accept returns on Underwear or Ice / Heat Packs.

We do of course want you to have the perfect fit. Nyssa will accommodate size exchanges for all apparel items including underwear. Please reach out to us through our customer service portal, at hello@nyssacare.com, or contact us through chat.

What About International Returns & Exchanges?

Unfortunately we are not able to offer returns or exchanges on International purchases at this time.

If you are unhappy with your purchase, please contact us at hello@nyssacare.com and we will work with you to find a solution.

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